PRIVACY POLICY
Effective Date: January 1, 2025 | Version 1.0
Mesobar values your privacy. This policy explains how we collect, use, disclose, and protect information when you visit mesobar.com, communicate with us online, or receive our services.
We comply with both HIPAA for protected health information and California privacy laws for personal information of California residents.
1. Information we collect
We collect personal information you provide including your name, address, email, and phone number. When you inquire about services, we may collect health and medical information including photos. We also collect payment information for services.
Our website automatically collects device information such as IP address, browser type, and operating system. We use cookies and analytics to track browsing activity on our site.
For patients receiving treatment, we collect protected health information in connection with consultations, treatments, and patient records.
2. How we use information
We use your information to deliver and manage medical and aesthetic services. This includes appointment scheduling, confirmations, and treatment reminders.
We process billing and payments, improve website functionality and security, and comply with legal and regulatory obligations. We may send non-marketing communications about your care.
3. How we share information
We do not sell personal information. We share information only with trusted service providers who support our operations such as IT providers and billing services.
We disclose information when required by law, subpoena, or regulatory request. With your authorization, we may coordinate care with other providers.
We may use de-identified or aggregated data for research or analytics without identifying you.
4. HIPAA protections
Your protected health information is subject to HIPAA protections. We will not use or disclose your health information without authorization except for treatment, payment, healthcare operations, or as required by law.
You have rights to request copies of medical records, corrections to inaccurate information, restrictions on certain uses, and an accounting of disclosures. You may file complaints with our Privacy Officer or the U.S. Department of Health and Human Services.
Our full HIPAA Notice of Privacy Practices is available at our office and on our website.
5. California privacy rights
California residents have additional rights regarding personal information. You have the right to know what information we collect, use, and disclose.
You may request deletion of personal information, subject to exceptions for medical records. You may request correction of inaccurate information.
We do not sell personal information. We will not discriminate against you for exercising privacy rights. Contact us to exercise these rights using the information below.
6. Cookies and tracking
mesobar.com uses cookies to remember preferences and settings, analyze website traffic, and provide secure login sessions for patients.
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
7. Data security
We implement physical, technical, and administrative safeguards to protect information. This includes encryption, access controls, and secure storage.
No system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.
8. Data retention
We retain protected health information according to HIPAA and California medical record laws, generally seven years from last service date.
Other personal information is retained only as long as necessary for business or legal purposes.
9. Children's privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 13 without parental consent.
If we discover we have collected information from a child under 13, we will delete it promptly.
10. Your choices
You may opt out of marketing emails by clicking unsubscribe in our emails. Submit privacy requests using the contact information below.
We respond to verified privacy requests within the timeframes required by law.
11. Updates to this policy
We may update this privacy policy periodically. The effective date above reflects the latest version.
Changes will be posted on mesobar.com. Continued use of our services constitutes acceptance of updates.
12. Contact information
For privacy requests or questions, please contact:
Privacy Officer
Mesobar, P.C.
9615 Brighton Way, Suite 400
Beverly Hills, CA 90210
info@mesobar.com
(310) 902-7074