At Mesobar Medical Spa, operated by The Platinental, Inc., we strive to provide you with exceptional service and satisfaction. We understand that there may be instances where you may need to return or exchange a product purchased from our website. Please review our Return Policy below for more information:
1. Eligibility for Returns and Exchanges:
a. We accept returns or exchanges for products purchased directly from our website within 14 days from the date of delivery, subject to the conditions outlined in this policy.
b. Only unopened and unused products in their original packaging are eligible for return or exchange, unless they are deemed to be defective or damaged upon receipt.
2. Process for Returns and Exchanges:
a. To initiate a return or exchange, please contact our customer service team within 14 days of receiving your order. You can reach us through the provided channels on our website.
b. Our customer service team will provide you with further instructions and may request additional information, such as order details and the reason for the return or exchange.
c. If approved, you will be provided with a return authorization number (RMA) and instructions on how to return the product.
3. Return Shipping and Costs:
a. The customer is responsible for the cost of return shipping, unless the product is deemed to be defective or damaged.
b. We recommend using a trackable shipping method and insuring the package to ensure the safe return of the product.
c. The Platinental, Inc. is not responsible for any lost or damaged items during the return shipping process.
4. Refunds and Exchanges:
a. Upon receiving and inspecting the returned product, we will process the refund or exchange within a reasonable timeframe.
b. For approved returns, we will issue a refund to the original method of payment, minus any applicable shipping charges.
c. Exchanges will be processed based on product availability. If the requested product is unavailable, we will offer an alternative or provide a refund.
5. Non-Returnable Items:
a. For hygiene and safety reasons, certain items are non-returnable. These may include but are not limited to opened or used skincare products, cosmetics, and consumables.
6. Damaged or Defective Products:
a. If you receive a product that is defective or damaged, please contact our customer service team within 48 hours of receiving the order.
b. We may request supporting documentation, such as photos or a detailed description of the damage or defect, to assess the issue.
c. In the case of a defective or damaged product, we will provide a replacement or issue a refund, including any applicable shipping charges.
7. Final Sale and Promotional Items:
a. Final sale and promotional items are non-returnable and non-refundable, unless they are deemed to be defective or damaged.
Please note that this Return Policy may be subject to change without prior notice. We encourage you to review this policy periodically to stay informed.
If you have any questions or concerns regarding our Return Policy, please contact our customer service team through the provided channels on our website: support@mesobar.com
